If you are a business owner, you are used to making a large number of calls to customers, partners, and clients, so are your employees. After years of practicing communication skills, you probably do not feel uncomfortable when talking, but all the preparation, setting calls, and so on can drive you away from making more calls and acquire more clients.
What if we told you that you can facilitate the whole process just by changing your business VoIP solutions? But before that, we are going to give you some advice if your problem lays somewhere else. Our tips should help you get more out of each conversation and speed up the whole process of finding new clients and outsource tasks to your colleagues.
The worst thing that can happen is a situation in which the customer disconnects or in an unpleasant manner will not agree to talk to you. Is not that so scary? If the other person does not want to talk to you, do not take it personally. However, if you would like to maximize changes to have a long conversation that will allow you to get over your whole offer, you can use VoIP Studio- one of the best business VoIP solutions.
Take advantage of knowledge. Knowledge reduces and even eliminates stress altogether. Proper preparation makes you more confident, relaxed, and useful. Learn everything about the customer before you make the call:
Our tips should help you get more out of each conversation and speed up the whole process of finding new clients and outsource tasks to your colleagues. Wikimedia Commons
– check the company's website
– look at Google for information about the company and tips that could help you determine its current needs
– talk to friends in a given industry, maybe they have some "secret" information about your client
– before you call, set the name and phone number of the person directly responsible for making the decision.
Focus also on your own information. Do you persistently strive to keep up with the products or services offered by your company? Do you know what trends currently apply in your industry? Do you spend enough time tracking new and local news? Today's events can have a significant impact on what you offer your customers tomorrow.
Do not forget that in talks with the client, it is not about you. Your first and most important goal must be to focus on the client's needs and services that you can offer him. Do not think about what you can get thanks to the conversation. Make sure that the client believes that you sincerely care that he will have tangible benefits from working with you. People will not be so distant and aggressive when they sense that you are focusing on their needs rather than theirs.
Ask questions, listen carefully to the answers, and offer solutions. When you call a friend, do you have a conversation scenario in your head? Are you winding as if you were filming without giving yourself a word? Of course not. The conversation is an opinion exchange with a partner. You care about others and ask them questions. If you're a good friend, listen carefully to what they have to say. When you can, you offer your help.
Apply the same rules to the customer. After you introduce yourself and the company on behalf of which you are calling, you can start asking the client questions to prove that you are interested in his needs. Honestly listen to what the customer has to say. Thanks to that, you will be able to choose specific products/services that will meet the client requirements. Your client will feel relaxed with you so that you can offer him a solution to every problem.
People will not be so distant and aggressive when they sense that you are focusing on their needs rather than theirs. Wikimedia Commons
At this stage, you should already feel confident enough to make the next step, ie, to propose a meeting or another phone call due to business VoIP solutions.
Practice, Persistence, Perseverance. As the old proverb says: "practice makes perfect." This is particularly important in the case of conversations with clients. Each subsequent phone will increase your psychological comfort and self-confidence. Over time you will develop such skills as choosing the right words, tone of voice, and articulation. Remember about a positive attitude, because it can also be felt on the phone.
What else will help you not only in contact with clients but also in running your company? Definitively functional and efficient business VoIP solutions. You can obtain these features with our service at a surprisingly low price. In the era of the Internet, almost any kind of business can be international, so you will need to have access to free, reliable calls to every country in the world. We will not require you to sign up any contract, and the program, VoIP Studio that you will get is ready to use in the moment of purchase. The set-up stage is simple and lasts just a few minutes. Do not wait and check out our free trial.