What experience do newcomers have with the welfare state?

Welfare State:- The question of the social assistance that countries can provide to newcomers often gives rise to lively public debate and remains a major concern at a political level. This reality gives rise to new demands and changes in the profiles of people who benefit from social services. Social institutions - such as the PCSWs (public centres for social welfare) in Belgium - responsible for providing assistance play a crucial role in newcomers' access to social benefits.

“Access to social assistance that meets the needs of migrants can significantly influence their incorporation into the new living environment, explains Elsa Mescoli, an anthropologist at the ULiège CEDEM (Centre for the Study of Ethnicity and Migration) and co-author of the book. For example, how social institutions deal with language barriers, and the strategies developed by social workers to try and overcome certain obstacles, can make it easier for migrants to participate in the social, cultural, economic and political dynamics of their new environment”.

This book sheds empirical light on the match between the needs of newcomers and the services provided for them. Peter De Cuyper, sociologist at the KULeuven’s Institute for Research on Work and Society (HIVA), continues: “It examines the accessibility of social assistance for new arrivals from a global perspective, encompassing aspects such as access (and the equality of this access for everyone) and the availability of services. One of the main conclusions is that accessibility (or service provision) differs (widely) not only between PCSWs, but also between social workers.

Factors influencing this are, for example, the organisation of services (general or specialised services), language policies, but also the personal attitudes of social workers. As a result, new arrivals feel that they are treated unequally and, according to them, getting help depends on the presence of a more or less “nice” social worker”.

Focusing on Belgian public social welfare centres (CPAS/OCMW) as a case study in Wallonia, Flanders and Brussels, the authors explore the policies and practices related to social assistance and labour market activation for newcomers and the factors influencing people's access to their rights. By integrating the perspectives of all stakeholders and drawing on the views of social workers and managers as well as the experiences of migrants themselves, this book offers a unique understanding of the interactions between immigrants, the welfare state, and bureaucrats on the ground. It provides valuable pointers for improving service delivery by striving to adopt a more inclusive approach. AlphaGalileo/SP